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其他書名
Quality Tools for Human Service Organizations
出版Springer Publishing Company, 1999
主題Business & Economics / Human Resources & Personnel ManagementMedical / AdministrationPolitical Science / Public Policy / Social Services & Welfare
ISBN08261118749780826111876
URLhttp://books.google.com.hk/books?id=tYhaAAAAYAAJ&hl=&source=gbs_api
註釋This textbook and the accompanying experiential exercises were written to enhance the knowledge and skill base of human service managers of the various tools used in total quality management (TQM). With a focus upon the application and implementation of TQM tools, topics include building quality in