登入選單

返回Google圖書搜尋

Interpersonal Skills for Travel and Tourism

Jon BurtonLisa Burton

出版	Pitman, 1994
主題	Business & Economics / Human Resources & Personnel ManagementBusiness & Economics / Public RelationsBusiness & Economics / Industries / Hospitality, Travel & TourismLanguage Arts & Disciplines / Communication Studies
ISBN	02736046789780273604679
URL	http://books.google.com.hk/books?id=tvy8AQAACAAJ&hl=&source=gbs_api

註釋

This text addresses the area of interpersonal skills through a programme which investigates the skills needed to: create a professional impression with customers, face to face and over the telephone; use active selling skills to increase sales of travel and tourism products; deal with customer complaints in a professional manner which will satisfy both parties; use a variety of methods of communication, including written, verbal and meetings, to communicate effectively with customers and colleagues; develop and enhance internal staff relationships through effective use of interpersonal skills; and to use interpersonal skills to enhance the performance of staff. far as possible. Each section of the book contains a series of exercises which help the reader check their understanding, and activities which allow them to practice the skills they have learnt in a real situation.