登入
選單
返回
Google圖書搜尋
Why People Matter
Jenny Dugmore
Shirley Lacy
British Standards Institution
出版
BSI Business Information
, 2006
主題
Business & Economics / Customer Relations
Business & Economics / Management
Business & Economics / Quality Control
Business & Economics / Industries / Computers & Information Technology
Business & Economics / Industrial Management
Business & Economics / Information Management
Computers / Computer Engineering
Computers / Hardware / General
ISBN
0580474593
9780580474590
URL
http://books.google.com.hk/books?id=uXKwPAAACAAJ&hl=&source=gbs_api
註釋
Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development.
