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出版SAGE, 2011
ISBN14739618079781473961807
URLhttp://books.google.com.hk/books?id=v7wzswEACAAJ&hl=&source=gbs_api
註釋If you had to wait for two hours before you can get a table at a certain restaurant, would you still choose to dine there? Even though a long wait does not appeal to anyone, you might be surprised to find that the front lobbies of Haidilao Hot Pot restaurants are frequently filled with groups of friends and families waiting for one or two hours to dine. Why do they choose to wait here patiently while there are alternative restaurants nearby?