登入選單
返回Google圖書搜尋
Human Resource Management
Diann R. NewmanRichard M. Hodgetts
其他書名
A Customer-oriented Approach
出版Prentice Hall, 1998
主題Business & Economics / Human Resources & Personnel ManagementBusiness & Economics / Industries / Hospitality, Travel & TourismEducation / GeneralJuvenile Nonfiction / Social Science / General
ISBN01325367579780132536752
URLhttp://books.google.com.hk/books?id=v8VaAAAAYAAJ&hl=&source=gbs_api
註釋Human Resource Management: A Customer Oriented Approachaddresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry.Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues.A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.