登入選單
返回Google圖書搜尋
Loyal for Life
John Tschohl
其他書名
How to Take Unhappy Customers from Hell to Heaven in 60 Seconds Or Less
出版Best Sellers Publishing, 2005
主題Business & Economics / GeneralBusiness & Economics / Customer Relations
ISBN09636268849780963626882
URLhttp://books.google.com.hk/books?id=vQBLzOt9izEC&hl=&source=gbs_api
EBookSAMPLE
註釋Loyal for Life - is an easy to read how to take unhappy customers from hell to heaven in 60 seconds or less. Every company - no matter how excellent their products or employees - occasionally makes a mistake. How those companies and their employees respond to those mistakes, however is what separates successful costumer service driven organizations from the rest of the pack. It's solving a customer's problem or complaint and sending him out the door feeling as if he's just done business with the greatest company on earth. And it's doing so in 60 seconds or less. This is what service recovery means putting a smile on a customer's face after you've screwed up. Loyal for Life will stretch the reader's concept of service recovery, empowerment, and customer service to a whole new level.