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Designing the Best Call Center for Your Business, 2nd Edition
Brendan B. Read
出版Taylor & Francis, 2005-01-02
主題Technology & Engineering / TelecommunicationsComputers / Networking / General
ISBN15782031399781578203130
URLhttp://books.google.com.hk/books?id=w4c3vgAACAAJ&hl=&source=gbs_api
註釋Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f