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Quality Language
David Mercer
其他書名
Defining the Customer Driven Company
出版Conference Board Europe, 1989
URLhttp://books.google.com.hk/books?id=wq9ZmwEACAAJ&hl=&source=gbs_api
註釋"This research report is designed to put Quality at the top of the management agenda by helping senior managers understand more clearly what Total Quality Management means. It provides a concise review of the concept and a glossary which precisely defines the most important terminology."--Page 1.