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Developing Quality in Personal Social Services
Adalbert Evers
其他書名
Concepts, Cases and Comments
出版Ashgate, 1997
主題Business & Economics / Industries / GeneralPolitical Science / Public Policy / Social Services & Welfare
ISBN18401433719781840143379
URLhttp://books.google.com.hk/books?id=wz9HAAAAMAAJ&hl=&source=gbs_api
註釋This work examines the introduction of business-originated concepts of quality insurance which personal social services are confronted with in Europe. The orientation towards this approach should raise professionalism. There is evidence that the specificities of personal social services are not always taken into account when it comes to introducing market values and mechanisms. Thus, the book focuses on the need for more adequate criteria for quality standards of service, whilst considering the preconditions of defining quality. The study uses different European countries for its assessment.