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Perfect Empowerment
Sarah CookSteve Macaulay
其他書名
All You Need to Get it Right First Time
出版Arrow, 1996
主題Business & Economics / ManagementSelf-Help / Personal Growth / General
ISBN00996698119780099669814
URLhttp://books.google.com.hk/books?id=xJkoOQAACAAJ&hl=&source=gbs_api
註釋Empowerment is a business technique for improving customer and employee satisfaction. It involves responsibility and authority for decisions affecting the workplace, downwards through the organization, and its aim is that the people who are closest to the customer are enabled to deliver a higher level of customer satisfaction and enhance organizational performance. This book describes the technique, how to plan for it, leading the process, training and development, achieving empowerment through teamwork, and empowerment in action.