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How Airports Measure Customer Service Performance
Lois S. KramerAaron BothnerMax Spiro
出版Transportation Research Board, 2013
主題Transportation / Aviation / Commercial
ISBN03092710029780309271004
URLhttp://books.google.com.hk/books?id=xT3pAAAAQBAJ&hl=&source=gbs_api
EBookSAMPLE
註釋"TRB's Airport Cooperative Research Program (ACRP) Synthesis 48: How Airports Measure Customer Service Performance examines the strategic importance of customer service and how airports are measuring the quality of customer service."-- Publisher's description.