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The Concise Guide to Telephone Tactics

Graham Roberts-Phelps

出版	Thorogood, 2004
主題	Business & Economics / GeneralBusiness & Economics / Business Communication / General
ISBN	18541827819781854182784
URL	http://books.google.com.hk/books?id=xaYAAAAACAAJ&hl=&source=gbs_api

註釋

Everything you will ever need to know about using the telephone in business by expert sales trainer Graham Roberts-Phelps. It is divided into four sections; telephone tactics for customer satisfaction, gaining appointments, achieving better sales and credit collection by telephone.