登入
選單
返回
Google圖書搜尋
Telephone Skills
Patrick Forsyth
出版
CIPD Publishing
, 2000
主題
Business & Economics / Business Communication / General
Business & Economics / Human Resources & Personnel Management
Reference / Etiquette
ISBN
0852928653
9780852928653
URL
http://books.google.com.hk/books?id=xgeOLHqviyoC&hl=&source=gbs_api
EBook
SAMPLE
註釋
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.