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Telephone Skills
Patrick Forsyth
出版CIPD Publishing, 2000
主題Business & Economics / Business Communication / GeneralBusiness & Economics / Human Resources & Personnel ManagementReference / Etiquette
ISBN08529286539780852928653
URLhttp://books.google.com.hk/books?id=xgeOLHqviyoC&hl=&source=gbs_api
EBookSAMPLE
註釋Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.