登入選單

返回Google圖書搜尋

Statistics and Performance Measures for Public Library Networked Services

John Carlo BertotCharles R. McClureJoe Ryan

出版	American Library Association, 2001
主題	Computers / Networking / GeneralLanguage Arts & Disciplines / Library & Information Science / General
ISBN	08389079629780838907962
URL	http://books.google.com.hk/books?id=y5_3zgEACAAJ&hl=&source=gbs_api

註釋

In the nick of time, here is a book that will help you to measure, track, improve, and allocate funding for one of the library's most vital services - access to online and network-based resources. The first of its kind and written by a team of research experts, this how-to manual will guide you through the process of measuring and assessing the quality of service you are providing to a new breed of technology-savvy library users. Through practical examples and tested methods, Statistics and Performance Measures for Public Library Networked Services will show you how to: Establish a core set of performance measures that will capture and describe patron use of online resources. Collect and organize hard statistics based on the measures you set. Assess the services you are providing and identify potential areas of growth. Understand how your library's services are being used by patrons. Using the reproducible forms, develop a specific picture of your library's network service and usage that can be communicated to staff, community, and new funding streams. Develop financial reports and cost-benefit analysis to support budget increases and reallocate resources. Packed with examples, cha