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其他書名
Quality Issues in the Smaller Firm
出版Routledge, 2002-09-11
主題Business & Economics / GeneralBusiness & Economics / Economics / GeneralBusiness & Economics / Organizational BehaviorBusiness & Economics / Human Resources & Personnel Management
ISBN11347580659781134758067
URLhttp://books.google.com.hk/books?id=yiPfoRLfzaoC&hl=&source=gbs_api
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註釋This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.