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Operations Management
註釋Abstract: A college textbook is designed to introduce senior undergraduate and first-year graduate business majors to the problems and techniques encountered in the varied aspects of production and delivery of goods and services. The theme of the text, oriented toward problem recognition and problem solving, is to provide future managers with an understanding of the variety and importance of the management decisions faced in the operations area of different organizations and how to approach operation management problems. The 17 text chapters are arranged into 4 key topic areas including operations management perspectives (goals, policies, operations analysis, project coordination using PERT/CPM methods); systems planning and operational and facilities design; production and delivery of services and goods (information needs, forecasting, inventory control, production scheduling, multistage and multilocation systems, personnel scheduling); and output evaluations (product quality and strategic goals). Technical appendices on probability models, simulation linear programming, and mathematical tables are included. (wz).