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The Librarian as Information Consultant
Sarah Anne Murphy
其他書名
Transforming Reference for the Information Age
出版American Library Association, 2011-03-25
主題Education / ReferenceLanguage Arts & Disciplines / Library & Information Science / GeneralLanguage Arts & Disciplines / Library & Information Science / Collection Development
ISBN08389108669780838910863
URLhttp://books.google.com.hk/books?id=z9PSvD-kbVEC&hl=&source=gbs_api
EBookSAMPLE
註釋Library users' evolving information needs and their choice of search methods have changed reference work profoundly. Today's reference librarian must work in a whole new way-not only service-focused and businesslike, but even entrepreneurial. Murphy innovatively rethinks the philosophy behind current library reference services in this thought-provoking book, which - Rebrands reference librarianship on the model of a consulting business, providing a renewed vision of the reference desk by treating patrons as clients - Spells out the importance of the patron's voice, and details methods for building and maintaining relationships with patrons - Identifies the reference librarian's competitive advantage over Web search engines and shows how to capitalize on it Murphy adapts existing business practices and programs to the context of the library, allowing frontline staff and administrators in any type of reference department to monitor and continuously improve their library's services.