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Toward a Culture of Consequences
Brian M. Stecher
其他書名
Performance-based Accountability Systems for Public Services
出版
RAND
, 2010
主題
Business & Economics / General
Business & Economics / Accounting / Governmental
Business & Economics / Management
Education / Testing & Measurement
Education / Educational Policy & Reform / General
Medical / Public Health
Political Science / Public Affairs & Administration
ISBN
083305015X
9780833050151
URL
http://books.google.com.hk/books?id=7sI7bwAACAAJ&hl=&source=gbs_api
註釋
Performance-based accountability systems (PBASs), which link incentives to measured performance as a means of improving services to the public, have gained popularity. While PBASs can vary widely across sectors, they share three main components: goals, incentives, and measures. Research suggests that PBASs influence provider behaviors, but little is known about PBAS effectiveness at achieving performance goals or about government and agency experiences. This study examines nine PBASs that are drawn from five sectors: child care, education, health care, public health emergency preparedness, and transportation. In the right circumstances, a PBAS can be an effective strategy for improving service delivery. Optimum circumstances include having a widely shared goal, unambiguous observable measures, meaningful incentives for those with control over the relevant inputs and processes, few competing interests, and adequate resources to design, implement, and operate the PBAS. However, these conditions are rarely fully realized, so it is difficult to design and implement PBASs that are uniformly effective. PBASs represent a promising policy option for improving the quality of service-delivery activities in many contexts. The evidence supports continued experimentation with and adoption of this approach in appropriate circumstances. Even so, PBAS design and its prospects for success depend on the context in which the system will operate. Also, ongoing system evaluation and monitoring are integral components of a PBAS; they inform refinements that improve system functioning over time.