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Do Satisfied Employees Make Customers Satisfied?
Guy HerringtonWendy Lomax
其他書名
An Investigation Into the Relationship Between Service Employee Job Satisfaction and Customer Perceived Service Quality
出版Kingston Business School, Kingston University, 1999
ISBN18720584779781872058474
URLhttp://books.google.com.hk/books?id=AQ0VPQAACAAJ&hl=&source=gbs_api