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Virtual Reference Training
Buff HirkoMary Bucher Ross
其他書名
The Complete Guide to Providing Anytime, Anywhere Answers
出版American Library Association, 2004-03-29
主題Education / Computers & TechnologyLanguage Arts & Disciplines / Library & Information Science / GeneralLanguage Arts & Disciplines / Library & Information Science / Administration & Management
ISBN08389087649780838908761
URLhttp://books.google.com.hk/books?id=fjsF3fKUxzgC&hl=&source=gbs_api
EBookSAMPLE
註釋Even the best reference librarian can falter when suddenly thrust into cyberspace without the proper tools and training. As online library reference services become common practice, there's a critical need to develop core competencies unique to the virtual world - from conducting chats to multitasking. What does it take to be successful at the virtual reference desk? Washington State has committed to training its librarians to provide answers any time, anywhere. Now this proven learner-centered approach is available to libraries large and small, as they confront issues relating to offering virtual reference or improving existing services. In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail. 14 core competencies designed to foster consistent service; Hands-on activities and exercises - online, face-to-face, collaborative and solo; Learning activities that take the end-users perspective; Tools for developing a curriculum; Nine appendixes include assessment tools, policies, and procedures, plus fun learning activities