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The Relationship Advantage
Thomas KernLeslie Willcocks
其他書名
Information Technologies, Sourcing, and Management
出版Oxford University Press, 2001
主題Business & Economics / Industries / Computers & Information TechnologyBusiness & Economics / Information ManagementBusiness & Economics / Project ManagementComputers / Management Information SystemsComputers / Hardware / General
ISBN01992419299780199241927
URLhttp://books.google.com.hk/books?id=ktRn0sQoU0gC&hl=&source=gbs_api
EBookSAMPLE
註釋"Longitudinal research into Xerox's global, British Aerospace's total, ESSO's selective, British Petroleum's alliance, and the UK Inland Revenue's public sector outsourcing deals highlights relationship practices and recurring post-contract management issues that demand careful attention and management. By use of a novel client-supplier relationship framework developed from transaction cost, relational contract, and interorganizational relationship theory, the authors carefully analyse these five longitudinal case studies and identify what the key dimensions of an outsourcing relationship are. Together the framework and the case studies provide a number of unique insights and learning pointers for both practitioners and academics on how to achieve a 'relationship advantage'."--BOOK JACKET.