登入選單
返回Google圖書搜尋
Healing Words
Michael S. Woods
其他書名
The Power of Apology in Medicine
出版Doctors In Touch, 2004
主題Health & Fitness / GeneralHealth & Fitness / HealingMedical / Alternative & Complementary Medicine
ISBN09755196039780975519608
URLhttp://books.google.com.hk/books?id=nnr7jKop9J4C&hl=&source=gbs_api
EBookSAMPLE
註釋One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.