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Information Technology Management
註釋The purpose of this book is to help you gain an understanding and appreciation of information resource management for your future role as a manager or user of informatin technoloyg. You will discover that concepts applicable to the managment of information. Many of the basic assumptions in the management of materials and manufactured good do not apply to information. No wonder a course on 'strategies of information management' - one that teaches how to manage computing resources using contempotary technology in an effective and profitable way - has been adde4d to the curriculum of most schools of business and commerce and to many internal corporate management training programmes. It explainswhy so many corporate managers and users of information are studying books such as this one. The focus in PART ONE is the organisation of computing resouces, with a general overview of this in Chapter 2. Computer services offered are discussed in Chapter 3; computer personnel, including their hiring, training, and retention are examined in Chapter 4; and the oversight of this computing organisation is the topic for Chapter 5. Chapter 6 covers the developmoent of information systems. PART TWO is on strategies for development. These include the buying or building decision ofr softward in Chapter 7; reuse of software and the trend towards the software factoing in Chapter 8; the acquisition of computing resources (hardware, data and software) in Chapter 9; outsourcing in Chapter 10; reengineering in Chapter 11; humanizing information systems n chapter 12; and the maintenance of existing systems in Chapter 13. PART THREE starts with the management of data and knowledge systems in Chapter 14; and deals with the client-server paradigm of distributed computing in Chapter 15; network management in Chapter 16; privacy and computer security in Chapter 17, and the control of quality and performance in Chapter 18. For related activities that are costly, time consuming and important, they must be managed as a project. Management of systems projects is the subject of the last chapter, Chapter 19. Some predictions on thefuture of computing and its impact on management of computing are contained in a postscript. Computer Weekly Professional Series book Right sizing, downsizing, outsourcing, facilities management, client-server computing, re-engineering and re-use, business objects covered practical case studies using the technology : United Distillers, Abbey National, Texas Instruments, Britannia Airways, Exxon, French Railways, British Parcel Force, Mothercare, American Express.